CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Fill out the form below or send an email to tuftlovebrand@gmail.com
FAQ
How do I track my order?
Look in your email for your tracking number. Once you've located it, you can go to the corresponding platform such as UPS, FexEX or USPS and search your number. It will have information of the up to date location and estimated delivery time.
What are your returns policy?
You can return most items for a refund or store credit within
30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
Does Tuft Love make custom orders?
With almost 2 dozen items in our product line, we offer a large selections of unique home furnishings. In order to maintain high quality products at affordable prices, we choose to produce our furniture with premium quality, rather than making custom orders.
COVID-19 FAQs
The safety of our customers, communities and team members is our first priority, so we are implementing continuous enhanced cleaning and safety protocols based on guidelines provided by the CDC and U.S. government,
Thank you for your purchase. Some deliveries may be delayed due to COVID-19. We want to assure you we’re doing everything we can to get your order out as soon as possible. We will email you as soon as it’s ready.
From the beginning of the delivery route to the end, we are taking enhanced safety procedures -- inside and out of your home.
We know now more than ever, you are exceptionally cautious about whom you let in your home. We never take that for granted, so you can choose your preferred location:
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Delivery in your home
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Delivery to your garage
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Delivery on your front door
How do I return an item?
All returns must be in the original packaging unopened.